Refund Policy

Art. 7 Right of withdrawal


7.1 The user is invited to view this article with particular attention, which governs the right of withdrawal.


7.2 The right of withdrawal is the Consumer's right to dissolve the purchase contract without being obliged to provide a reason. If you have purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are listed in this article 7. If there are no exceptions to the right of withdrawal, this article 7 is fully applicable.

  • On the Site are sold goods made to measure or clearly personalized. If you act as a Consumer, the following rules on the right of withdrawal do not apply by specific provision of the law. In fact, if this were not the case, the Seller would be unable to resell a Product made specifically for you.



7.3 If you are a Consumer (and if no exceptions apply to this effect) you have the right to withdraw from the purchase contract of the Product without having to provide any reasons and without having to incur costs other than those foreseen in this article within the term of fourteen calendar days ( Withdrawal Period ). To exercise the right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw. To this end, you can write to the Seller at the contact persons indicated in the Introduction, or use the contact form that may be present on the Site. You have exercised your right of withdrawal within the Withdrawal Period if the relative communication to exercise the right of withdrawal is sent by you before the expiry of the Withdrawal Period. Unless otherwise agreed, the direct costs of returning the Products are borne by the Consumer, as well as the responsibility for their transport. In case of exercise of the right of withdrawal, the Product must be delivered to the Seller's headquarters, or to a different address communicated by the Seller. The Withdrawal Period expires after 14 days: p >


  • in the case of an order relating to a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the Products;
  • in the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; o
  • in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece. < / li>


7.4 If the withdrawal is applicable, the Seller will reimburse the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which the Seller is been informed of the decision to withdraw from the contract. The refund will be made using the same payment instrument used for the initial transaction. In the event that the Products have been shipped using a carrier chosen by the Consumer and at the expense of the latter, the Seller may suspend the reimbursement until receipt of the Products or until the Consumer demonstrates that he has returned the Products, if previous. The Consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product.The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and leaflets, with identification tags, labels and disposable seal, where present. , still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirt. The withdrawal also applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and / or accessories of the Product. In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the amount of the reimbursement an amount equal to this decrease in value. The Seller will notify this circumstance and the consequent decreased refund amount, providing, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the user due to the decrease in value of the Product. In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund.


7.5 In light of the above, the Seller considers it appropriate to point out that the costs of returning the Product will be borne by him and under his responsibility. p>

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