Refund policy

Right of withdrawal
You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day in the case of a sales contract: "in which you or a third party, other than the carrier and designated by you, acquire physical possession of the goods.".
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail).
Morando Heliography by Stefano Morando
Via Garibaldi, 90/92
27058 Voghera (PV)
tel. 0383 700 002

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Pursuant to Article 55, second paragraph, of the Consumer Code, the Customer will not have the right of withdrawal in the following cases:

    supply of products made to measure or customized, or which by their very nature, cannot be returned or are liable to deteriorate or expire rapidly;

The right of withdrawal is therefore applicable only to the "stamp machine" and not to the rubber, therefore, only the cost of the frame and not of the rubber will be refunded.

Furthermore, the right of withdrawal cannot be exercised by the Customer if the product is not intact, that is:

    in the absence of the original packaging;
    in the absence of integral elements of the product
    for damage to the product caused by the customer.

Eliografia Morando will refund the amount paid by the customer net of shipping costs (Article 5, paragraph 7, Legislative Decree no. 185 of 22/05/1999) within 15 days. upon receipt of the notice of withdrawal, these refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement.

Please send back the goods or deliver them to us without undue delay and in any case within 14 days from the day on which you have communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. The costs of returning the products are charged to the user.

- Always indicate the order number

- Indicate, in case of partial withdrawal, the code of the article or articles to which you intend to withdraw