Shipping policy

Shipping costs 

The site automatically calculates the exact amount of the shipment based on the country of destination, we ship with  GLS Flex Delivery Service and DHL Express

Shipping in Italy and abroad

We ship to many European countries, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Greece.

The times for shipping of orders usually take 2 - 5  working days to be delivered to the courier. , based on the quantity of orders that production has to fulfill.

Orders placed over the weekend are processed starting on Monday morning.
As soon as the package is entrusted to the courier in charge of the delivery service, you will receive a shipment confirmation email containing the shipment tracking code.
We offer shipping with BRT and DHL express courier which delivers, barring problems, from receipt of the package within 24/48 hours, islands and more remote areas of the country may take 2 or more working days to be reached.

ATTENTION: during the holidays, deliveries may be delayed up to 5 working days due to the high number of orders

Delivery dates are indicative: our type of work , does not allow us to guarantee its absolute nature as any production or delivery unforeseen events cannot be budgeted for.
We remind you that deliveries are made by our partner couriers, therefore even if the goods are entrusted to the carrier on time, the delivery could be postponed due to mishandling of the goods, delivery difficulties, causes of force majeure (strikes, adverse weather conditions, holidays during the transit), or because the shipping area is not served within the standard times.

The seller is not responsible for any delays in delivery caused by the courier or the absence of the recipient. We are also not responsible in the event that the package is returned to us by the courier due to incorrect addresses, surnames not indicated on the bells, streets not found or other and if the package is returned to us, the customer will be required to pay for the new shipment and to reimburse us. the storage costs incurred by us to return the package.
Your presence at the shipping address is required for the delivery of the ordered goods. The tracking is communicated automatically via email directly from the courier at the end of the day. We are not responsible for any delays caused by the haulier.

Two delivery attempts are made after which the shipment goes into storage at the courier's local depot for 10 days before returning to the sender, it is therefore particularly important that the address you indicated in the of order there is normally someone who can collect the package.

Please note that any storage costs due to incorrect or incomplete communication of the address and/or absence of the recipient for the two delivery attempts by the courier will be charged to the recipient.
The goods are delivered at street level.

Orders are processed immediately after checking the actual availability of the product and checking the payment. In case of errors, the amount charged to your credit card may be refunded.

Complaints

Any complaints can be sent to Morando Stefano within 10 days of receipt of the goods in one of the following ways:

- info@exlibris. store


In the complaint, always indicate: reason, order number and company name.