Shipping policy

The shipping costs can be calculated automatically by entering the location from the cart page.

Orders are shipped from Monday to Friday and usually take 2 - 4 working days to be delivered to the courier.
Orders placed over the weekend are processed starting from the following Monday morning as well as any order placed after 12.00 pm is processed on the next working day (Monday - Friday).
As soon as the package is entrusted to the courier in charge of the delivery service, you will receive a shipment confirmation email containing the tracking code of the same.
We offer shipping by BRT express courier which delivers, except for problems, from the taking of the package within 24/48 hours, islands and more remote areas of the country may need 2 or more working days to be reached.
ATTENTION: during the holidays deliveries may be delayed up to 5 working days due to the high quantity of orders

The delivery date is indicative: our type of work does not allow us to guarantee its mandatory nature as any unforeseen production or delivery cannot be estimated.
We remind you that deliveries are made by our partner couriers, therefore even if the goods are delivered punctually to the carrier, the delivery could be postponed due to mishandling of the goods, delivery difficulties, causes of force majeure (strikes, adverse weather conditions, holidays during the transit), or because the shipping area is not served in standard times.

The seller is not responsible for any delays in delivery caused by the courier or the absence of the recipient. We are also not responsible in the event that the package is returned to us by the courier due to incorrect addresses, surnames not shown on the bells, roads not found or other and if the package is returned to us, the customer will be required to pay the new shipment and refund us. the storage costs incurred by us to take back the package.
Your presence at the shipping address is required for the delivery of the ordered goods. The tracking is automatically communicated via email directly by the courier at the end of the day. We are not responsible for any delays caused by the haulier.

Two delivery attempts are made after which the shipment goes into storage at the courier's area depot for 10 days before returning to the sender, it is therefore particularly important that there is normally someone at the address indicated by you in the order phase. who can collect the package.

Please note that any storage costs due to incorrect or incomplete communication of the address and / or absence of the recipient for the two courier delivery attempts will be charged to the recipient.
The goods are delivered to the street level.

Orders are processed immediately after checking the actual availability of the product and checking the payment. In the event of an error, the amount charged to your credit card can be refunded.

Complaints

Any complaints can be sent to Eliografia Morando within 10 days of receipt of the goods in one of the following ways:

- info@exlibris.store


In the complaint, always indicate: reason, order number and company name.