Shipping policy

Shipping costs

The site automatically calculates theexact amountof the expedition based on the country of destination, we ship withGLS Flex Delivery Serviceand DHL Express

Shipments Italy and abroad

We ship to many European countries,Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Greece .

THEtimes for shippingordersusually require 2 -3 working days to be delivered to the courier., based on the quantity of orders that production has to escape.

The orders made on the weekend are processed starting from Monday morning.
As soon as the package is entrusted to the courier in charge of the delivery service, you will receive a shipping confirmation email containing the tracking code of the same.
We offer shipping by express courier GLS and DHL that it delivery, except for problems, from the premiere of the package over 24/48 hours, islands and more remote areas of the country can need 2 or more working days to be achieved.

The delivery date are indicative: our type of work does not allow us to guarantee their taxation as any production or delivery unexpected events cannot be backed.
We remind you that deliveries are carried out by couriers our partners, therefore even if the goods are entrusted punctually to the carrier, the delivery could slip due to the unbalance of the goods, the difficulties of delivery, the causes of major forces (strikes, adverse weather conditions, holidays during the transit), or because the shipping area has not served in standard times.

The seller is not responsible for any delays in delivery caused by the courier or by the absence of the recipient. Furthermore, we are not responsible if the package is returned to us by the courier due to incorrect addresses, surnames not reported on the bells, roads not found or anything else and if the package is returned, the customer will be required to pay the new shipment and to reimburse us the expenses of stock incurred by us to resume the package.
For the delivery of the ordered goods, your presence at the shipping address is required. The tracking is automatically communicated email routes directly from the courier at the end of the day. We are not responsible for any delays caused by the automotive.

Two delivery attempts are carried out after which the shipment goes into stock at the deposit of the Corriere area for 10 days before returning to the sender, it is therefore particularly important that at the address she indicated during the order there is normally someone that can withdraw the package.

It should be noted that any deplete expenses due to incorrect or incomplete communication of the address and/or absence of the recipient for the two courier's delivery attempts will be charged to the recipient.
The goods are delivered to the road surface.

Orders are evaded immediately after a verification on the actual availability of the product and control of the payment. In case of errors, the amount charged to his credit card can be reimbursed.

Complaints

Any complaints can be sent to Morando Stefano within 10 days of receipt of the goods in one of the following ways:

- info@exlibris.store


In the complaint, always indicate: motif, order number and company name.