Terms of service

General conditions of sale, in force since 01/01/2023.

PREMISE

This information is rendered for the site https://exLibris.store/ (site).

Seller data: Morando Stefano, Voghera (PV) Via Garibaldi, 90/92, P.Iva 01360670184 (Seller).

Art. 1 scope of application

1.1 The general conditions of sale apply to all sales made by the seller on the site.

1.2 If it is made possible by the site, the insertion of your tax code on the occasion of a purchase implies that she is acting as a consumer pursuant to art. 3, the paragraphs, lett. a) of the Consumer Code (Legislative Decree 6 September 2005, n. 206). It should be remembered that the quality of consumer is the natural person who acts for purposes unrelated to the entrepreneurial, commercial, professional or artisanal activity possibly carried out. If, on the other hand, the possibility of inserting the VAT number (his or that of a legal person) is given, this implies a purchase as a "professional", pursuant to art. 3, paragraph I, lett. c) of the consumer code. The quality of professional is the natural or legal person who acts in the exercise of his entrepreneurial, commercial, artisan or professional activity, or his intermediary. The implications to purchase by way of consumer rather than professional will be described in the continuation of this document.

1.3 The terms indicated are to be understood as working days, therefore excluded Saturday, Sunday and national holidays. The images and descriptions on the site are to be understood as merely indicative. The colors could differ from the real ones due to the settings of the IT systems or computers you used for their view.

1.4 The general conditions of sale can be changed at any time. Any changes and/or new conditions will be in force from the moment of their publication on the site. You are therefore invited to regularly access the site and to consult, before making any purchase, the most updated version of the general conditions of sale.

1.5 The general conditions of sale applicable are those in force on the date of sending the purchase order.

1.6 These General Conditions of Sale do not regulate the sale of products and/or services by subjects other than the seller who are possibly present on the site through links, banners or other hyper-thestual connections. Before making commercial transactions with these subjects it is necessary to check their conditions of sale. The seller is not responsible for the provision of services and/or for the sale of products by these subjects. On the websites that can be consulted through these connections, the seller does not carry out any checks and/or monitoring. The seller is therefore not responsible for the contents of these sites or for any errors and/or omissions and/or violations of the same by the same

1.7 She is required to carefully read these general conditions of sale as well as all the other information that the seller provides on the site, even during the purchase procedure.

1.8 The seller cannot in any case be held responsible for his or third parties for any indirect, incidental, special or consequential damage. An exemplary loss of profit or other indirect loss resulting from the use of the site or by the inability of use is included. The seller cannot guarantee or affirm: (i) that the site is free from viruses or programs that can damage the data; (ii) that the information contained on the site is exact, complete and updated.

1.9 Unless otherwise agreed with the seller, on the site it is not possible to forward orders by email. The seller does not accept orders by phone, unless otherwise agreed with the customer.

1.10 The set of any element of the site is owned by the seller or third parties. Except for specific written consent of the seller, it is forbidden to reproduce, fully or partially and through any procedure, distribute, publish, transmit, modify or sell everything or part of the contents of the site.

Art. 2 purchases on the site

2.1 To make purchases on the site it is necessary to follow the procedure on the site itself, entering the data requested from time to time. The sales contract is concluded when the order reaches the seller's server. "Gift Card" can be purchased on the site. After the purchase, a confirmation email containing the GIFT Card code will be sent. The Gift Cards are valid for the time indicated on the site, starting from the date of issue, unless otherwise indicated. After the deadline, the residual balance will not be refundable or transferable. Gift Cards can be used for the purchase of products available on our site. During the checkout process, it is possible to enter the gift card code in the designated field to apply credit to your order. If the Total of the Order exceeds the balance of the Gift Card, the remaining balance must be paid with another accepted payment method. If the total of the order is lower than the balance of the Gift Card, the residual balance will remain available for future purchases until the card expires. Gift Cards cannot be used to buy other gift cards. The gift cards are not refundable, non -transferable and cannot be exchanged with cash. The seller is not responsible for the loss, theft or unauthorized use of the GIFT CARD. The seller reserves the right to modify the terms relating to the use of the Gift Cards at any time.

2.2 She undertakes to immediately inform the seller if you suspect or learn about an undue use or an undue disclosure of any information you entered on the site.

2.3 She guarantees that the personal information provided is complete and truthful and undertakes to keep the seller unscathed and manned by any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation of this commitment. She undertakes to immediately inform the seller if you suspect or learn of undue use or an undue disclosure of access credentials to the site.

2.4 The seller reserves the right to refuse orders that come from users who have previously violated these general conditions of sale or any regulatory provision.

2.5 To place orders on the site it is necessary to read and approve these general conditions of sale, selecting the appropriate box present in the pages of the purchase procedure. Failure to accept these General Conditions of Sale involves the impossibility of making purchases on the site.

2.6 The seller is the only counterpart of the user who intends to buy one or more products through the Site and is therefore (i) the subject to whom the user directs his order, in order to accept the offer and conclude the contract of sale; (ii) the person who assumes the pre -contractual obligations against the user deriving from the offer; (III) The person who concludes the sales contract with the user, assuming its obligations and rights. The purchase contract concluded through the Site is therefore concluded between the user and the seller.

2.7 On the site and in communications with customers relating to the site, the seller reserves the right to act under his commercial sign. Therefore, when on the site and/or communications with customers relating to the site the seller's sign are used or the first person plural ("we") are used, the reference is to be understood, as well as to the site, also to the seller .

2.8 The seller does not provide any guarantee that the site is constantly functional and operational. In fact, updates to the CMS platform can be verified that could imply a temporary suspension of the service. The seller assumes no responsibility with reference to any type of prejudice or damage that the user may suffer from this circumstance.

2.9 After the purchase, you will receive an order confirmation email. The order confirmation email will contain at least the following information: (i) Seller data; (ii) characteristics of the product purchased; (iii) purchase price and any taxes; (IV) any cost increase; (v) right of withdrawal or its exclusion; (vi) shipping address; (VII) Used payment means.

2.10 The colors of the products on the site are indicative and may depend on the resolution of the device used by the user. The seller assumes no responsibility if the color of the product is different from what is expected by the user. The user is invited to contact the seller in case of doubts about the color of one or more products on the site.

Art. 3 Product availability

3.1 The products offered on the site are in limited numbers. It can therefore happen, also due to the possibility that multiple users simultaneously acquire the same product, that the ordered product is no longer available after the transmission of the purchase order. On the site it is possible to order an unavailable product at the time of sending the order (pre-order). The purchase contract is confirmed when the pre-order reaches the seller's server. The user is therefore obliged to make the payment on the occasion of the pre-order. Subsequently, the user will receive an email from the seller who will indicate the maximum time within which the product will be available. If the user accepts the timing communicated, the seller will proceed with the preparation of the product and its shipment, which will take place within 30 days from the date of sending the pre-order, unless otherwise agreed between the parties. If the user does not accept the timing communicated by the seller, the purchase contract will be terminated and the seller will reimburse the 10 days following the user's communication. The user can possibly cancel the pre-order exclusively within the number of days prior to the availability of the product indicated on the site. If no deadline is indicated, the deadline for canceling the pre-order is equal to 4 days before the day to start from which the product is available.

3.2 On the site there is no information on the availability of the products. In any case, you can write to the seller to the contacts indicated in the introduction to receive information about the availability of the products.

3.3 She will be informed in case of unavailability of the ordered product. In this hypothesis you will be entitled to terminate the purchase contract. In any case, he is asked to consider that before requesting the termination of the contract, the seller reserves the right to implement these measures:

If a summary is possible, a dialing of the delivery terms, offered by the seller, with indication of the new delivery deadline.
The seller will offer a discount voucher to spend on purchases on the site. The amount of the discount coupon, the deadline within which it can be used and any limitations will be communicated from time to time by the seller.

3.4 If the reimbursement of what was paid for the purchase of products which then proved unavailable is required, the seller refunds within a maximum term of 2 days.

3.5 In the event that you make use of the right of termination, the contract is terminated. In the event that the payment of the total amount due, consisting of the price of the product, the shipping costs, if applied, and from any other possible additional cost, as resulting from the order (total amount due) has already happened, the seller will reimburse the total amount due pursuant to the provisions of the article "Payment methods"infra.

Art. 4 prices

4.1 On the site the prices include VAT. For sales intended for countries outside the European Union, the prices indicated do not include taxes or customs duties. These charges will be borne by the customer and must be paid at the Dogana at the time of delivery.

4.2 Furthermore, on the site the prices do not include the WEEE contribution as they are sold products not subject to the relative discipline.

4.3 The seller reserves the right to modify the price of the products, at any time, without notice, it being understood that the price charged to you will be the one indicated on the site at the time of the order of the order and that any account of any variations (increasing or decreasing) following the transmission of the same.

4.4 The shipping costs of the products are borne by it, except if differently established.

4.5 The seller will make the shipment of the products only after receiving confirmation of the payment authorization or to the crediting of the total amount due. The property of the products will be transferred to her at the time of shipment, to be understood as the moment of delivery of the product to the carrier. The risk of loss or damage to the products, due to the case not attributable to the seller, instead, will be transferred to her when she, or a third you designate and different from her from the carrier, will materially enter the products.

4.6 The purchase contract is resolutively conditioned to the non -payment of the total amount due. Unless otherwise agreed with you, the order will consequently be canceled.

4.7 If there is a error on the price of the product indicated on the Site, the seller reserves the right to be able to communicate to the customer the correct one even after the conclusion of the purchase order. In this scenario the customer has the right to accept the new price or to dissolve the purchase contract. The seller can also cancel the product purchase contract in these cases. The seller can also cancel the sale if there is a product availability error.

Art. 5 Payment methods

5.1 This article describes the payment methods available on the Site. The user can read more information by accessing the section dedicated to the "payments" on the Site. The user can access this section directly from the Footer of the Site.

5.2 On the website you can buy through payment cards. The charge will be made only after (i) the data of your payment card used for payment and (II) the issuing company of the payment card you used will have been verified, the authorization for the adjustment has issued. In application of Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), the user is informed that the purchase procedure can be requested by satisfying the authentication criteria requested by the payment institution in charge of manage the online payment operation. The authentication criteria refer to the identity of the user (to satisfy this criterion the user must be registered on the Site on the occasion of the purchase operation) and the simultaneous knowledge of the authentication code transmitted by the payment institute (Strong Customer Authentication ). The failure to improve the procedure described above may imply the impossibility of finalizing the purchase on the site. The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the manager of payments without passing through the servers that the seller uses. The seller, therefore, has never access and does not store, even if you choose to memorize such data on the site, the data of your payment card used for the payment of the products. The payment cards can be viewed in the Footer of the site and/or as part of the purchase procedure.

Visa.
MasterCard.
Postepay.
American Express.
Cartasì.
ApplePay.
Shopphy Payments.
Discovery.
JCB.
Google Pay.
Hype.
Unionpay.
Ideal.
Master.

5.3 On the site it is possible to pay by bank transfer. After the purchase of the purchase order you will receive bank data by email to proceed with the payment. If the payment does not take place within 3 calendar days, the seller reserves the right to cancel the purchase order.

5.4 On the site it is not possible to purchase by cash on delivery, unless otherwise agreed with the seller.

5.5 On the site you can complete the purchase by inserting discount codes, coupons or voucher. If the value of the discount code is less than the order amount, the remaining sum can be paid using the payment methods provided for the site. Each discount code can be used for only one purchase and cannot be combined with other discounts or promotions in course. In no case can discount coupons be converted into cash.

5.6 Any different alternative methods compared to those indicated above are or will be described in this article.

On the site it is also possible to make purchases through the PayPal payment solution. If she chooses as a means of payment Paypal, it will be redirected on the website www.paypal.it where it will make the payment based on the procedure provided and governed by Paypal and the terms and the contract conditions agreed between the user and Paypal. The data entered on the PayPal website will be processed directly by it and will not be transmitted or shared with the seller. The seller is therefore unable to know and does not store in any way the data of the payment card connected to his PayPal account or the data of any other payment tool connected with this account.
On the site you can also buy products using the service offered by Scalapay. If you decide to take advantage of this service, you can pay the product in 3 installments (or in the different number possibly indicated on the site) without interest. In addition to these conditions of sale, the conditions of use of Scalapay apply, which we invite you to view by accessing www.scalapay.com.
On the site it is also possible to make purchases through the payment solution in the installments of Klarna. The first payment is charged at the time of the shipment of the order and/or at the time of conclusion of the purchase contract, while the subsequent payments are charged every 30 days from the first charge, without prejudice to different indication on the site or by the payment service provider (Klarna). If you choose as a means of payment Klarna, it will be redirected on the website www.klarna.com where the procedure provided and governed by Klarna and the terms and the contract conditions agreed between her and Klarna will follow. The data entered on the Klarna website will be processed directly by it and will not be transmitted or shared with the seller.
Payment via the site can also be made through the "Satispay" payment solution. If the user chooses payment by Satispay, the user will make the payment of the products through the appropriate application ("app Satispay"), based on the procedure provided and governed by Satispay Europe S.A. ("Satispay") and the terms and conditions of contract agreed between the user and Satispay. In the case of payment through Satispay, the total amount due will be charged by Satispay to the user at the time of the transmission of the order, which coincides with the conclusion of the online contract. In the event of termination of the purchase contract and in any other case of reimbursement, in any capacity, the refund amount due to the user will be credited to the user's Satispay account. The times of credit on the tool and/or payment method connected to this account depend exclusively on Satispay and the banking system. Once the crediting order in favor of this account has ordered, the seller cannot be held responsible for any delays or omissions in the accreditation to the user of the refund amount, to contest which the user must contact directly in Satispay .

5.7 On the basis of what is admitted by the Legislative Decree No. 26 of March 7, 2023, the prices published on the site can be customized on the basis of an automated decision. This process implies that prices take into account consumer behavior and allow to evaluate its purchasing power.

5.8 On the occasion of a price reduction, the site indicates the lowest price applied to the generality of consumers in the 30 days preceding the application of the price reduction. For products that have been placed on the market for less than 30 days, the period of time to which the previous price refers to. This clause does not apply for the "launch prices", characterized by subsequent price increase ads.

5.9 If, for any reason, the seller should proceed with any type of reimbursement in his favor for the purchase of one or more products, the seller will refund the same means of payment used by the user. Any refund delays may depend on the banking institution, the type of credit card or the payment solution used.

Art. 6 Product delivery

6.1 The delivery of the products is expected in: Europe. The user can read more information by accessing the section dedicated to the "shipments" on the Site. The user can access this section directly from the Footer of the Site. In case of inconsistency between what is indicated in this document and what is described in the section dedicated to Shipments, this last section will prevail.

6.2 The delivery obligation is fulfilled through the transfer to you of the material availability or in any case of the control of the product.

6.3 Delivery time of products from the sending of the order: 2/5 days working days.

6.4 The deadline indicated in art. 6.3 is to be understood as an indicative and not peremptory. The seller therefore reserves the right to deliver the products within 30 days from the sending of the order. It is up to her to check the conditions of the product delivered. It being understood that the risk of loss or damage of the product, for the cause not attributable to the seller is transferred when you, or a third party you designate and different from the carrier, physically enters possession of the product, the seller recommends to verify the number of Products received and that the packaging is intact, not damaged, nor wet or in any case altered, also in the closing materials and invites it, in its interest, to indicate on the carrier's transport document, any anomalies, accepting the package with reserve . In the event that the packaging has evident signs of tampering or alteration, it is advisable to give ready communication to the seller.

6.5 With reference to the possibility of requesting the delivery of the products at a "collection point", the seller informs it that the site does not offer the possibility of collecting the product at a "withdrawal point" other than the address communicated in the course of the purchase procedure. However, she is invited to access the site regularly to check if this delivery option is subsequently made available on the site.

6.6 You have the opportunity to choose the retreat in the shop as delivery mode. In the event that the user chooses the withdrawal in the store, the user will be able to collect the product purchased at the store ("shop") he selected from him among those possibly indicated on the site as available for retreat. As soon as the product is ready for the withdrawal, the user will be informed in this sense by the seller. The product can be collected by the user during the times and on the opening days of the shop. To collect the product, the user or one of his delegates, he must provide the staff of the shop suitable documentation certifying the purchase.

Art. 7 Right of withdrawal

7.1 The user is invited to view this article with particular attention, who regulates the right of withdrawal.

7.2 The right of withdrawal is the consumer's right to dissolve the purchase contract without being obliged to provide a motivation. If you have purchased as a professional, the right of withdrawal does not apply, except different agreement with the seller. Any exceptions to the right of withdrawal are reported to this article 7. If there are no exceptions to the right of withdrawal, this article 7 finds full application.

On the site they sell tailor -made or clearly customized assets. If you act as consumer, the following rules on the right of withdrawal do not apply for specific legal provisions. In fact, if this were not the case the seller would find himself in the impossibility of reselling a product made specifically for her.

7.3 If you cover the quality of consumer (and in the event that there are no exceptions in this sense in this article) you have the right to withdraw from the purchase contract of the product without having to provide any motivation and without having to bear costs other than those provided for in this article within the term of fourteen calendar days (period of withdrawal). The withdrawal period expires after 14 days:

In the case of order relating to a single product, from the day when you or a third party, different from the carrier and designated by her, acquires the physical possession of the products;
In the case of a multiple order with separate deliveries, from the day when she or a third, different from the carrier and designated by her, acquires the physical possession of the last product; or
In the case of an order relating to the delivery of a substantial product of lots or multiple pieces, from the day when she or a third, different from the carrier and designated by her, acquires the physical possession of the last lot or piece.

7.4 To exercise the right of withdrawal, you must inform the seller, before the expiry of the withdrawal period, of your decision to withdraw. To this end, he can write to the seller to the contacted indicated in the introduction, or use the contact form possibly present on the site. You have exercised his right of withdrawal within the withdrawal period if the communication relating to the exercise of the right of withdrawal is from She sent before the expiry of the withdrawal period.

7.5 Unless otherwise agreed, the direct costs of the return of the products are borne by the consumer, as well as the responsibility for the transport of the same. In the event of exercising the right of withdrawal, the product must be delivered to the seller's office, or at the different address communicated by the seller.

7.6 If the withdrawal is applicable, the seller will reimburse the total amount due, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day the seller was informed of the decision to withdraw from the contract. The refund will be made using the same payment tool used for the initial transaction. In the event that the products have been shipped using a carrier to choose the consumer and the expenses of the latter, the seller may suspend the reimbursement up to the receipt of the products or until the consumer has been demonstrated by having sent back the products, if previous.

7.7 The consumer is responsible only for the decrease in the value of the goods resulting from a manipulation of the product other than that necessary to establish the nature, characteristics and functioning of the product. The product must however be kept, manipulated and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and illustrative sheets, with identification tags, labels and disposable seal, where present , still attached to the product and intact and not tampered with, as well as perfectly suitable for the use to which it is intended and devoid of signs of wear or dirt. The withdrawal also finds application to the product in its entirety. It cannot therefore be exercised in relation to the parts and/or accessories of the product.

7.8 In the event that the product for which the withdrawal has been exercised has undergone a decrease in value resulting from a manipulation of the asset other than that necessary to establish the nature, characteristics and operation of the product, the seller reserves the right to reduce from the refund amount an amount equal to this decrease in value. The seller will notify this circumstance and the consequent diminished refund amount, providing, in the event that the refund has already been paid, the bank details for the payment of the amount due by the user due to the decrease in the value of the product. In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not entail the termination of the contract and, consequently, will not entitle any refund.

7.9 This article regulates a very important scope and relating to the return costs in the event of withdrawal. In light of the above, the seller believes appropriate to highlight that the costs of returning the product will be against him and under his responsibility.

The products must be returned to the address indicated in the "Seller data" section in the introduction or to the address from time to time communicated by the seller.

7.10 The right to withdrawal, where present, and the rights provided for by the legal guarantee of conformity, the Customer can always request the replacement of the product. It is unquestionable faculty of the seller to accept this request. The costs of returning the product subject to return and those to send the new product will be borne by the customer, unless otherwise agreed with the seller. The right of withdrawal will not be applicable for purchases made by customers residing in non-EU countries where local legislation excludes this right. Therefore, customers from these countries will not be able to exercise the right of withdrawal on the products purchased through the present eCommerce.

Art. 8 Legal guarantee of conformity

8.1 The legal guarantee of conformity is reserved for the consumer. It therefore finds application, only to users who have made the purchase on the site for purposes unrelated to the entrepreneurial, commercial, artisan or professional activity possibly carried out.

8.2 The seller is responsible for the consumer for any lack of conformity of the product that manifests itself within two years from this delivery. The direct action to assert the defects that are not misunderstood by the seller is prescribed, in any case, within the term of twenty -six months from the delivery of the good.

8.3 Salvo Prova Contoria, it is assumed that the defects of conformity that occur within twelve months from the delivery of the product existed already on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. Starting from the twelfth month following the delivery of the product, it will instead be the burden of the consumer to prove that the defect of conformity already existed at the time of the delivery of the same.

8.4 In the event of a lack of conformity 'of the property, the consumer has the right to restore compliance', or to receive a proportional reduction in the price, or to the termination of the contract on the basis of the conditions established by art. 135-bis and following of the consumer code.

8.5 The seller is not responsible in case of damage, of any nature, deriving from the use of the product improperly and/or not in accordance with the instructions provided by the manufacturer as well as in the event of damage deriving from fortuitously or force majeure.

8.6 If you have made the purchase as a professional, the previous paragraphs of this article do not apply. In this case, the legal guarantee is governed by art. 1490 and SS of the civil code; In particular, the deadline for denouncing any defects is 8 days from the discovery and the action is prescribed in 1 year from delivery.

8.7 In the event of a recall for the safety of a product, ordered by the economic operator responsible or ordered by a competent authority, the economic operator undertakes to offer the consumer an effective, free and timely remedy. The consumer can choose between at least two of the following options, except that one of the solutions is impossible or involves costs disproportionate for the economic operator: (a) repair of the product mentioned; (ii) replacement of the product recalled with a safe product of equal value and quality; (iii) Reimbursement of the value of the product referred to, equal to the price paid. If the repair or replacement are not completed within a reasonable term or cause considerable inconvenience to the consumer, the latter will be entitled to reimbursement. If the call provides that the consumer can independently repair in a simple and safe way, the economic operator will provide all the necessary instructions, free spare parts and, if necessary, software updates. This repair will not affect the rights of the consumer provided for by the applicable European legislation. In the event of the disposal of the product referred to by the consumer, this must be performed safely and does not affect the consumer's right to reimbursement or replacement, as required by these Terms. The proposed remedies must not involve shipping or return costs to be paid by the consumer. For any non -transportable products, the economic operator will organize the collection directly to the consumer. For the purposes of this clause and in accordance with the EU Regulation 2023/988, by "Economic Operator" we mean any subject involved in the supply and distribution chain, including manufacturers, importers, distributors or other entities responsible for entering the market or management of products intended for consumers.

Art. 9 Manager of the manufacturer

The manufacturer's guarantee is an additional guarantee with respect to the legal guarantee of conformity possibly provided by the seller on the products. The products sold on the site can, depending on their nature, be covered by a conventional guarantee issued by the manufacturer (conventional guarantee). You can assert this guarantee only to the manufacturer. The duration, extension, even territorial, the conditions and methods of use, the types of damage/defects covered and any limitations of the conventional guarantee depend on the individual producer. The conventional guarantee has a voluntary nature and does not replace, does not limit and does not affect or exclude the legal guarantee.

Art. 10 applicable law and competent hole; Exhabitial composition of disputes - Alternative Dispute Resolution/Online Dispute Resolution

10.1 The purchase contracts concluded through the site are regulated by what is indicated in these General Conditions of Sale and, although not provided, by the Italian Consumer Code.

10.2 Remember that in the case of a consumer user, for any controversy relating to the application, execution and interpretation of this document, the hole of the place where the user resides or has elected domicile is competent. In the case of a professional user, for each dispute relating to the application, execution and interpretation of this document, the forum is competent where the seller is based pursuant to the provisions of the introduction.

10.3 The seller informs the user who holds the qualification of consumer who, in the event that he has presented a complaint directly to the seller, following which however it was not possible to resolve the dispute thus insurgent, the seller will provide the information on the matter to the body or to the organisms of alternative dispute resolution for the extrajudicial termination of disputes relating to obligations deriving from a contract concluded according to these General Conditions of Sale (Adr Bodies), specifying whether or not to make use of these bodies to resolve the dispute same.

10.4 The seller also informs the user who covers the qualification of consumer that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following addresshttp://ec.europa.eu/consumers/odr. Through the ODR platform, the consumer user can consult the list of ADR bodies, find the link to the site of each of them and start an online resolution of the dispute in which it is involved.

10.5 The right of the consumer user to be the competent ordinary judge of the controversy deriving from these General Conditions of Sale, whatever the outcome of the extrajudicial composition procedure of the disputes relating to consumer relations through use of the procedures are referred to in Part V, Title II-bis Consumer Code.

The user who resides in a Member State of the European Union other than Italy can also access, for each dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for the disputes of modest entity, by regulation (EC) n. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, € 5,000.00. The text of the regulation is available on the sitehttp://www.eur-lex.europa.eu.

Art. 11 Customer Service

11.1 You can ask for information, send communications, request assistance or forward complaints by contacting the seller to the contact details indicated in the introduction, or using the contact form possibly present on the site.

11.2 The seller responds in an indicative time of 2 working days days.

Art. 12 Reviews

12.1 Pursuant to the provisions of the Legislative Decree No. 26 of March 7, 2023, the site allows the publication of reviews by users. The seller guarantees that the published reviews come from consumers who have actually purchased or used the product. This is as the user receives an email after purchase on the Site containing a request to publish his review on the site. Therefore, given that the email is received only after the purchase, it is reasonable to believe that the relative review is attributable to a real purchasing experience on the site by the user. Among the reviews published on the site, some may have been solicited, for example by sending a discount coupon. In this case, this circumstance is duly indicated on the solicited review. In addition, reviews originated from sponsorships or relationships with a professional (e.g. influencer) could be published; Also of this circumstance is given information on the relevant review.

12.2 The tool to publish the reviews is Judge.me, of the company Judge.me Ltd. For more information on this tool it is possible to view the page https://judge.me/.

Art. 13 Various

13.1 This document fully regulates the relationship between you and the seller. In any case, the rights and obligations provided for by the law applicable from time to time are being made without prejudice to.